Delete your Trios account
You can request deletion of your Trios account and the personal information associated with it even if you no longer have access to the Trios app.
Account & Data Deletion · Trios, a service of Trios LLC
How to request account deletion
Emailing privacy@trios-studio.com initiates your deletion request. You do not need to access or reinstall the app to start.
Recommended subject: Trios Account Deletion Request
Include enough information to identify your Trios account, such as the email address associated with it.
Keep your initial email simple. Do not send medications, diagnoses, Daily Care Journal entries, health records, or other unnecessary sensitive health information.
Trios may direct you to an authenticated or otherwise secure process to verify your identity or authority before completing the request.
What happens when you delete your account
Deletion of your Trios account includes deletion of associated personal information from applicable active systems, subject to legally permitted retention or exceptions.
Limited information may be retained where required or permitted for:
- Legal compliance
- Security
- Fraud prevention
- Dispute resolution
- Enforcement of agreements
- Backup integrity
Deletion is not instantaneous. Deletion from active systems may not immediately remove information from securely maintained backups. Deletion from backups or archived systems may occur on a different timetable where permitted by applicable law.
Consumer health data
Qualifying consumer health data may be subject to additional deletion rights and procedures under the Trios Consumer Health Data Privacy Policy.
You may also initiate a consumer health data deletion request by emailing privacy@trios-studio.com.
Suggested subject: Consumer Health Data Deletion Request
Do not include the health information itself or other unnecessary sensitive health information in your initial email. Trios may use an authenticated or otherwise secure process to verify your identity or authority and complete a qualifying request.
Deleting your account does not cancel a subscription
Deleting a Trios account does not automatically cancel an active recurring subscription purchased through the Apple App Store, Google Play, or another applicable billing provider.
You must separately cancel the recurring subscription through the platform or billing method through which it was purchased.
Need help?
For privacy or account deletion requests, email privacy@trios-studio.com.
For general Trios support, email support@trios-studio.com.