Company: Trios LLC
Effective Date: October 11, 2026
Last Updated: October 11, 2026
Trios LLC (“Trios,” “we,” “us,” or “our”) respects your privacy and recognizes that caregiving may involve personal and sensitive information. This Privacy Policy explains how Trios collects, uses, discloses, retains, and protects personal information when you use the Trios website, mobile applications, any web-based Trios application made available by Trios, Caregiver Weekly, free and paid features, caregiver tools, support services, and related services (collectively, the “Services”).
Trios is designed to help caregivers organize care responsibilities while supporting caregiver wellbeing.
This Privacy Policy is our general privacy notice. Additional requirements apply to certain health-related information. Please also review our separate Consumer Health Data Privacy Policy at:
[trios-studio.com/consumer-health-data-privacy]
Certain Nevada residents may also receive additional information through our Nevada Consumer Health Data Notice.
1. Who Trios Is
Trios LLC is a Texas limited liability company that develops and operates the Trios caregiving platform and related public content.
For privacy questions or requests, contact:
Trios LLC Email: privacy@trios-studio.com
We do not require you to send sensitive medical, caregiving, or health information in your initial privacy-request email.
2. Age Requirements
Trios accounts may only be created and maintained by individuals who are 18 years of age or older.
Adults may use Trios to organize care for children, dependents, older adults, people with disabilities, individuals experiencing illness or recovery, and other people who receive care, where the adult is authorized to do so.
Individuals under 18 may not create or maintain a Trios account.
If we learn that an individual under 18 has created or maintained a Trios account in violation of this requirement, we will take appropriate steps to restrict or close the account and address associated personal information as required by applicable law.
3. Categories of Personal Information We May Process
The information Trios processes depends on the Services and features you choose to use.
Account and Profile Information
- name;
- email address;
- account preferences;
- authentication information;
- account settings;
- communication preferences.
Care-Recipient Information
Users may choose to enter information concerning a person receiving care, including:
- name;
- relationship to the caregiver;
- caregiving needs;
- schedules;
- appointments;
- care preferences;
- information contained in a care profile.
Care and Organizational Information
Depending on the features used, this may include:
- Care Tasks;
- appointments;
- Care Records;
- medication information and medication history;
- Daily Care Journal entries;
- symptoms or observations entered by the user;
- pain information;
- sleep information;
- mood or behavioral observations;
- care notes;
- care-transition information;
- other information a user chooses to record for caregiving purposes.
Some of this information may constitute sensitive or consumer health data under applicable law. Additional information about these practices is provided in our separate Consumer Health Data Privacy Policy.
Caregiver Wellness Information
- Mood, Energy, and Stress check-ins;
- caregiver wellbeing information;
- self-care activities;
- wellness history;
- support scores;
- information used to provide suggested next steps or organizational wellness insights.
Care Circle Information
- names;
- email addresses or other contact information;
- caregiver roles;
- sharing permissions;
- care updates;
- information contributed by authorized Care Circle participants.
Expense Information
Trios may allow users to organize caregiving-related expenses, including:
- expense amount;
- description;
- category;
- date;
- whether the expense relates to the caregiver or care recipient.
Trios does not currently provide banking, lending, or payment-account services.
Payment and Subscription Information
Trios may offer optional paid subscription plans that provide access to additional features or functionality.
When a subscription is purchased through the Apple App Store or Google Play, the applicable app-store provider processes the payment transaction under its own terms and privacy practices.
Trios may receive or process information necessary to provide and manage subscription access, such as:
- subscription or plan type;
- product or subscription identifier;
- transaction or purchase identifier;
- purchase and renewal status;
- subscription start or expiration information;
- cancellation status;
- refund or entitlement status;
- information necessary to restore a prior purchase;
- platform information associated with the subscription.
When payment is processed through Apple or Google, Trios does not receive the full payment-card details used to complete that transaction.
Where supported, Trios may use subscription-status information to determine whether an account is entitled to paid Trios features across supported Trios applications or web-based services.
If Trios later offers direct web-based purchases or uses an additional payment processor, this Privacy Policy will be updated as appropriate to describe those practices.
Communications
We may process information you provide when you:
- contact customer support;
- make a privacy request;
- provide product feedback;
- contact us regarding partnerships or advertising;
- communicate with Trios for another reason.
Technical and Operational Information
When you use our websites or applications, our systems and service providers may process technical information necessary to operate, secure, or troubleshoot the Services, such as:
- IP address;
- browser type;
- device type;
- operating system;
- request information;
- security events;
- diagnostic information;
- timestamps and system logs.
We do not currently use private caregiving information for behavioral advertising.
4. Information About Other People
Trios is designed to allow caregivers to organize information about people receiving care and, where appropriate, collaborate with other caregivers.
If you enter information about another individual, including a care recipient, child, dependent, family member, or Care Circle participant, you are responsible for ensuring you have an appropriate legal basis, authorization, permission, or caregiving relationship that allows you to provide and use that information.
You should not enter personal information about another person if you are not authorized to do so.
5. Why We Use Personal Information
We may process personal information to:
- create and maintain Trios accounts;
- provide requested Trios features;
- organize Care Tasks and caregiving responsibilities;
- maintain Care Records;
- maintain care-recipient profiles;
- organize appointments and medications;
- provide Daily Care Journal functionality;
- organize expenses;
- provide Care Circle functionality;
- provide caregiver wellness features;
- generate organizational summaries, support scores, or suggested next steps;
- display information users choose to store;
- facilitate user-directed sharing;
- activate and provide paid subscription features;
- verify subscription status and access rights;
- manage subscription entitlements;
- support purchase restoration;
- respond to subscription or billing-support questions;
- maintain transaction and subscription records when reasonably necessary for accounting, fraud prevention, security, or legal compliance;
- provide customer support;
- communicate about the Services;
- authenticate users;
- protect account and system security;
- detect, prevent, investigate, or address misuse, fraud, or security incidents;
- troubleshoot and maintain the Services;
- understand and improve product functionality, including through aggregated or deidentified information where appropriate;
- enforce our Terms of Use;
- comply with legal obligations;
- protect the rights, safety, and integrity of Trios, our users, and others.
We seek to limit collection and processing to information reasonably appropriate for the disclosed purposes.
6. Sensitive and Health-Related Information
Some information users choose to place in Trios may reveal physical health, mental wellbeing, medication use, disability, symptoms, pain, sleep, caregiving needs, or similar sensitive information.
Where applicable law treats this information as sensitive personal data or consumer health data, additional requirements may apply.
Please review our separate Consumer Health Data Privacy Policy.
Trios does not currently use private sensitive caregiving or health information to target advertisements.
Trios does not currently sell consumer health data.
Where applicable law requires separate affirmative consent or authorization for the collection, use, sharing, or sale of consumer health data, acceptance of the Trios Terms of Use alone does not constitute that consent or authorization.
7. Caregiver Wellness Features
Trios may organize user-provided information into features such as:
- wellness summaries;
- support scores;
- check-in history;
- suggested self-care activities;
- suggested next steps.
These features are intended to support organization, reflection, and caregiver wellbeing.
They are not medical diagnosis, treatment, professional medical advice, or emergency monitoring.
Trios does not currently use automated decision-making that produces legal or similarly significant effects concerning users.
8. How We Disclose Personal Information
We may disclose personal information in the following circumstances.
At Your Direction
Information may be provided to another person when you intentionally use a feature such as:
- Care Circle sharing;
- exports;
- email sharing;
- report sharing;
- another user-directed sharing function.
Service Providers
We use third-party service providers to operate and support Trios.
Supabase - Authentication, database, and backend/application infrastructure.
Vercel - Website and web-application hosting and delivery infrastructure.
Google Workspace - Business email and communications.
We may also use providers supporting security, infrastructure, technical operations, or other functions necessary to provide the Services.
Service providers process information on our behalf or as otherwise described in their agreements and applicable privacy terms.
App Stores and Payment Platforms
When users purchase a Trios subscription through a mobile application, payment and billing functions may be provided by third-party platforms such as the Apple App Store or Google Play.
Those platforms may process payment credentials, billing information, and transaction information independently under their own privacy policies and terms.
Trios may exchange limited subscription or transaction information with those platforms as necessary to:
- verify purchases;
- activate or maintain paid features;
- restore purchases;
- determine subscription status;
- process or recognize cancellations or refunds;
- provide subscription-related support.
Trios does not receive access to a user’s full payment-card number merely because the user purchases a subscription through an app store.
Legal, Security, and Safety Purposes
We may disclose information when reasonably necessary to:
- comply with applicable law;
- respond to valid legal process;
- comply with a court order or lawful governmental request;
- enforce our agreements;
- investigate fraud or misuse;
- protect the security of the Services;
- protect the rights or safety of Trios, our users, or others.
Business Transactions
If Trios is involved in a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law. To the extent a business transaction involves consumer health data, Trios will handle that information in accordance with applicable consumer health data laws and the Trios Consumer Health Data Privacy Policy.
9. Sale and Targeted Advertising
Trios does not currently sell personal information.
Trios does not currently sell consumer health data.
Trios does not currently share private personal information for cross-context behavioral advertising or targeted advertising.
The public Trios website and Caregiver Weekly may in the future contain:
- advertisements;
- sponsored content;
- affiliate links;
- caregiving-related product information;
- commercial partnerships.
An advertiser’s purchase of advertising space will not give that advertiser access to private authenticated Trios information such as:
- Care Records;
- medication information;
- Daily Care Journal entries;
- wellness scores;
- Mood/Energy/Stress check-ins;
- care-recipient profiles;
- private Care Circle information.
Information concerning a user’s subscription status or purchase history is not used to determine advertising based on the user’s private caregiving, health, or wellness information.
If Trios later introduces targeted-advertising technology or practices legally considered a sale or sharing of personal information, we will update our disclosures and implement legally required consent or opt-out mechanisms before beginning those practices.
10. Advertising and Sponsored Content
Paid advertising and sponsored content will be identified appropriately.
Trios may receive compensation for advertising, sponsorships, affiliate links, or commercial relationships.
Advertising or sponsored placement does not, by itself, mean that an advertiser receives access to private Trios account or care information.
If you click a third-party advertisement, affiliate link, sponsored link, or external product link, the destination service may collect information independently under its own privacy policy.
11. Cookies and Similar Technologies
Trios may use cookies, local storage, or similar technologies when necessary for:
- authentication;
- account sessions;
- security;
- preferences;
- operation of the Services.
The public Trios website does not currently use third-party behavioral-advertising cookies or pixels.
If we introduce optional analytics, advertising technologies, or other tracking technologies, we will update our disclosures and provide consent or opt-out tools where required.
12. Deidentified and Aggregated Information
We may create aggregated or deidentified information that is not reasonably linkable to an identified or identifiable individual.
We may use such information to:
- understand product usage;
- improve Trios;
- evaluate feature performance;
- conduct internal analysis.
Where we maintain information as deidentified data, we will maintain it in deidentified form and will not attempt to reidentify it except as permitted by law for purposes such as testing whether deidentification measures are effective.
13. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide the Services;
- maintain your account;
- fulfill the purposes described in this Privacy Policy;
- comply with applicable legal obligations;
- resolve disputes;
- maintain security;
- enforce our agreements.
Retention periods may vary depending on the type of information and why it is processed.
When information is no longer reasonably necessary, we may delete or deidentify it, subject to applicable legal obligations and reasonable backup, disaster-recovery, security, or fraud-prevention practices.
Deletion from active systems may not immediately remove information from securely maintained backups.
14. Account and Data Deletion
Users may request deletion of their Trios account and associated personal information through available account functionality or by contacting:
We may retain limited information when required or permitted for:
- legal compliance;
- security;
- fraud prevention;
- dispute resolution;
- enforcement of agreements;
- backup integrity.
Consumer health data may be subject to additional deletion requirements described in the Consumer Health Data Privacy Policy.
Deleting a Trios account does not automatically cancel an active subscription managed through the Apple App Store or Google Play. Users must cancel recurring subscriptions through the applicable app-store account or other billing method through which the subscription was purchased.
15. Security
Trios uses administrative, technical, and organizational safeguards designed to protect personal information appropriate to the nature and sensitivity of the information processed.
However, no internet service, database, transmission system, or storage system can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should notify Trios if they believe their account has been compromised.
If a security incident triggers notification obligations under applicable law, Trios will provide legally required notifications.
For health apps that fall outside HIPAA, the FTC Health Breach Notification Rule may independently require notice to affected consumers and regulators following certain breaches of unsecured identifiable health information.
16. Your Privacy Rights
Depending on where you live and which laws apply, you may have the right to:
- confirm whether Trios processes personal information about you;
- access personal information;
- obtain a portable copy of certain information;
- correct inaccuracies;
- request deletion;
- withdraw consent where processing depends on consent;
- opt out of certain targeted advertising;
- opt out of certain sales or sharing of personal information;
- limit certain uses of sensitive information;
- appeal certain decisions concerning privacy requests;
- receive additional information concerning how your data is used or disclosed;
- lodge a complaint with an applicable privacy or data-protection authority.
Not every privacy law applies to every company or every user. We provide rights required by the laws applicable to Trios and the individual request.
17. Exercising Your Privacy Rights
To submit a privacy request, email:
Emailing privacy@trios-studio.com initiates the request. For your security, do not include medications, diagnoses, Daily Care Journal content, or other sensitive health information in your initial email. Trios may direct you to an authenticated or otherwise secure process to verify your identity or authority and complete the request.
Instead, identify the type of request, such as:
- Access Request
- Correction Request
- Deletion Request
- Privacy Rights Request
- Consumer Health Data Request
We may take reasonable steps to verify your identity and authority before acting on a request.
We will respond within the period required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
18. Privacy Appeals
If Trios declines a privacy request and applicable law gives you the right to appeal that decision, you may submit an appeal by emailing:
Use the subject line: Privacy Request Appeal
Include enough information for us to identify the prior request, but do not send unnecessary sensitive health information.
If an appeal is denied, we will provide information about additional complaint options where required by applicable law.
19. Children and Dependents
Trios accounts may only be created and maintained by individuals who are 18 years of age or older.
Adults may use Trios to organize care for children and other dependents where the adult is authorized to do so.
Information concerning a child or dependent may therefore appear within an adult caregiver’s account.
Trios is not directed to children, and individuals under 18 may not create or maintain Trios accounts. Trios does not knowingly collect personal information directly from children under 13 as account holders.
20. HIPAA and Other Health Privacy Laws
Trios is a consumer caregiving platform.
Whether the Health Insurance Portability and Accountability Act (“HIPAA”) applies to particular Trios activities depends on circumstances including whether Trios is acting for a HIPAA-covered healthcare provider, health plan, or business associate.
Trios does not represent that it is currently a HIPAA covered entity or business associate, and not all information stored or processed through Trios is necessarily subject to HIPAA.
If Trios enters into relationships requiring HIPAA compliance, business associate agreements, or additional controls, those requirements will be addressed before processing protected health information in that capacity.
Consumer health information may also be subject to other federal or state laws even where HIPAA does not apply.
Please also review our separate Consumer Health Data Privacy Policy.
21. International Users
Trios LLC is based in the United States.
If you access Trios from outside the United States, personal information may be processed in the United States and in other locations where our service providers operate.
Those jurisdictions may have data-protection laws different from those where you live.
Where applicable law requires a specific safeguard or transfer mechanism for international transfers, Trios will implement the legally required mechanism.
EEA, United Kingdom, and Similar Jurisdictions
Where the GDPR, UK GDPR, or similar law applies, Trios may process personal information based on one or more applicable lawful bases, including:
- performance of a contract or steps requested before entering a contract;
- legitimate interests, where those interests are not overridden by applicable individual rights;
- compliance with legal obligations;
- consent;
- explicit consent where required for certain sensitive information.
Applicable users may have rights including:
- access;
- correction;
- deletion;
- restriction;
- objection;
- portability;
- withdrawal of consent;
- complaint to an applicable supervisory authority.
Trios does not currently engage in solely automated decision-making that produces legal or similarly significant effects concerning users.
22. External Websites and Resources
Trios may link to:
- caregiver organizations;
- public resources;
- advertisers;
- affiliate partners;
- product providers;
- other third-party websites.
Trios does not control the privacy practices of those services.
When you leave Trios, the third party’s privacy policy and terms apply.
23. Changes to Our Services and Privacy Practices
Trios is expected to evolve.
Future functionality may include:
- additional subscription plans;
- payment options;
- integrations;
- healthcare-data connections;
- analytics;
- third-party services;
- new caregiver tools;
- additional advertising functionality.
Before using personal information for a materially different purpose, we will update applicable disclosures and obtain consent where required.
We will not silently begin using private sensitive caregiving information for materially unrelated advertising purposes.
24. Changes to This Privacy Policy
We may update this Privacy Policy as:
- Trios develops;
- our Services change;
- our privacy practices change;
- legal requirements change.
If changes are material, we will provide notice appropriate to the nature of the change, which may include notice through the website, application, account, or email.
The Last Updated date at the beginning of this Policy will identify the latest revision.
25. Contact Trios About Privacy
For privacy questions, privacy-rights requests, account deletion requests, or concerns about how personal information is handled:
Trios LLC Privacy Contact: privacy@trios-studio.com
Please do not include unnecessary medical or sensitive caregiving information in your first email.